Privacy policy
Privacy Policy
Last updated: October 7, 2026
alurexco operates this website and online store, including related content, features, products, services, and customer support functions, to provide customers with a convenient and reliable shopping experience.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our services, place an order, or communicate with us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
Personal Information We Collect
When you use our services, we may collect certain information that can identify you or be reasonably associated with you.
The types of personal information we may collect include:
- Contact Information, such as your name, billing address, shipping address, email address, and phone number.
- Payment Information, including payment details required to process transactions, such as payment method information and transaction records.
- Order Information, including products purchased, order history, returns, exchanges, and other transaction details.
- Account Information, if you create an account, including login details and account preferences.
- Customer Communications, including messages, inquiries, and information you provide when contacting our customer service team.
- Device Information, such as browser type, IP address, device information, and network details.
- Usage Information, including how you interact with our website, pages viewed, and browsing activity.
How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you, when you place an order, create an account, contact us, or provide information through our website.
- Automatically through our services, including through cookies and similar technologies when you browse or interact with our website.
- From service providers, payment processors, shipping providers, and other partners that support our business operations.
- From third-party services, where permitted by applicable laws and regulations.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Products and Services
We use your information to:
- Process and complete your orders;
- Confirm payments;
- Arrange shipping and delivery;
- Handle returns, refunds, and customer support requests;
- Improve our products, website experience, and services.
Marketing and Communications
Where permitted by applicable law, we may use your information to provide promotional communications, product updates, and marketing information.
You may unsubscribe from marketing communications at any time by following the instructions provided in those messages.
Security and Fraud Prevention
We may use information to:
- Protect our website and customers;
- Detect and prevent fraudulent activity;
- Maintain account security;
- Ensure safe transactions.
Legal Compliance
We may use and disclose information when necessary to comply with applicable laws, legal requests, regulations, or protect our legal rights.
How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business, including:
- Shopify and related technology providers that support our online store;
- Payment processors that handle secure transactions;
- Shipping and fulfillment providers that assist with order delivery;
- Customer support and service providers;
- Business partners where necessary to provide services or improve customer experience.
We may also disclose information when required by law or when necessary to protect our rights, customers, website, or business operations.
Relationship With Shopify
Our store is powered by Shopify, which provides the platform that allows us to offer products and services online.
Information submitted through our website may be processed by Shopify and other service providers to support functions such as website operation, payment processing, security, analytics, and order fulfillment.
Shopify may process personal information according to its own privacy practices. For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Remember customer preferences;
- Improve website performance;
- Understand website usage;
- Provide a better shopping experience;
- Support advertising and marketing activities where applicable.
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Children's Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children under the applicable age of consent. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.
Data Security and Retention
We take reasonable measures to protect personal information collected through our website.
However, no online transmission or storage method can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide services, complete transactions, comply with legal obligations, resolve disputes, and enforce our policies.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to request access to personal information we hold about you;
- The right to request correction of inaccurate information;
- The right to request deletion of personal information where applicable;
- The right to receive information about how your data is processed;
- The right to withdraw consent for certain data processing activities.
To exercise your rights, please contact us using the information below.
International Data Transfers
Your personal information may be transferred, stored, or processed in countries other than your own.
We take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
Any updated version will be posted on this page with the revised update date.
Contact Information
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
Customer Service Email: service@alurexco.com
Business Phone: +86 (22) 8651 3824
Legal Company Name: Tianjin Xujie Technology Co., Ltd.
Business Address:
Room 605-F03, Block B, Yintai Building, No.46 Xianyang North Road, Xiyuzhuang Subdistrict, Hongqiao District, Tianjin, China
alurexco is operated by Tianjin Xujie Technology Co., Ltd.