FAQ
Welcome to alurexco’s Frequently Asked Questions. Here you can find helpful information about orders, shipping, delivery, returns, refunds, and customer support.
1. Where does alurexco ship?
alurexco currently offers shipping services to customers located in the United States.
We are committed to providing a clear and convenient shopping experience from checkout to delivery.
2. What are the shipping costs?
For orders shipped within the United States, our shipping rates are:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $2.99
Available shipping methods and applicable charges will be displayed during checkout before your order is completed.
3. How long will my order take to arrive?
Orders shipped within the United States typically require:
Standard Shipping: 10–20 business days
Please note that delivery times are estimated and may vary due to factors outside our control, including carrier processing, weather conditions, holidays, or transportation delays.
4. How can I receive free shipping?
Customers in the United States qualify for Free Standard Shipping when their order subtotal reaches $39.00 or more.
Orders below this amount will be charged a $2.99 Standard Shipping fee.
The final shipping cost will be shown during checkout.
5. Can I modify or cancel my order after placing it?
If you need to update or cancel your order, please contact our customer service team as soon as possible at:
We will review your request based on your order status. Once an order has entered processing or fulfillment, we may no longer be able to make changes.
6. Can I update my shipping address after ordering?
If you entered an incorrect shipping address, please contact us as soon as possible.
We will do our best to assist before your order is shipped. However, once an order has entered the shipping process, address changes may not be possible.
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
7. How can I track my order?
Once your order has been processed and shipped, tracking information will be provided when available.
If you have questions regarding your order status, please contact:
Please include your order number and the email address used during checkout so we can locate your order more efficiently.
8. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
Please provide your order number and relevant details so we can review the shipment status and assist you with the next steps.
9. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or different from the item you purchased, please contact us as soon as possible.
Please include:
- Your order number;
- A description of the issue;
- Clear photos of the product when applicable.
Our customer service team will review your request and provide appropriate assistance.
10. Can I return an item?
Returns are handled according to our Return & Refund Policy.
Before sending any product back, please contact our customer service team at:
We will review your request and provide the correct return instructions.
Please do not return items before receiving confirmation from our support team.
11. How are refunds processed?
Approved refunds will be handled according to our Return & Refund Policy.
After a refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
12. How can I contact alurexco?
If you have questions about products, orders, shipping, returns, refunds, or any other shopping-related matters, please contact our customer service team.
Customer Service Email: service@alurexco.com
Business Phone: +86 (22) 8651 3824
Legal Company Name: Tianjin Xujie Technology Co., Ltd.
Business Address: Room 605-F03, Block B, Yintai Building, No.46 Xianyang North Road, Xiyuzhuang Subdistrict, Hongqiao District, Tianjin, China
alurexco is operated by Tianjin Xujie Technology Co., Ltd.