Return & Refund Policy
Effective Date: October 6, 2026
At alurexco, we aim to make the return and refund process clear and easy to understand. Please review the following policy carefully before requesting a return or refund.
1. Return Eligibility and Timeframe
Customers may request a return within 14 days after receiving their order.
To be eligible for a return, the product must be returned in the condition it was received. Items should be unused, unworn where applicable, and include any original packaging, accessories, or components required for us to properly review the return request.
Products that have been used, modified, damaged, or altered after delivery may not be accepted for return.
2. How to Start a Return Request
Before sending any product back, please contact our customer service team:
Email: service@alurexco.com
To help us process your request efficiently, please provide the following information:
- Order number;
- Email address used when placing the order;
- Product details of the item you wish to return;
- Reason for the return;
- Photos or supporting information if applicable.
Our team will review your request and provide further return instructions if your request is approved.
Please do not ship any items back before receiving confirmation from our customer service team.
The business address provided in this policy is not a return destination unless specifically authorized by alurexco.
3. Return Shipping Responsibility
Unless otherwise required by applicable laws, return shipping costs may be the responsibility of the customer for returns caused by personal preference, incorrect product selection, or other reasons unrelated to product quality.
If you receive an item that is damaged, defective, or not the item you ordered, please contact us before returning it. We will review the situation and provide the appropriate solution.
4. Damaged, Defective, or Incorrect Products
Please check your order after delivery.
If your product arrives damaged, has a defect, or differs from the item you purchased, please contact us as soon as possible at:
Please include:
- Your order number;
- A description of the issue;
- Clear photos of the product when necessary.
After reviewing the provided information, we will determine the appropriate resolution based on the circumstances and applicable requirements.
5. Items That May Not Be Eligible for Return
A return request may be declined if:
- The item has been used, altered, or damaged after delivery;
- Required packaging, accessories, or parts are missing;
- The request is submitted after the 14-day return period;
- The return does not meet the conditions stated in this policy or applicable regulations.
If you are uncertain whether your order qualifies for a return, please contact our support team before sending the item back.
6. Refund Processing
Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request.
If approved, refunds will be issued to the original payment method used during checkout.
Please note that the processing time for refunds may vary depending on your bank, card provider, or payment service.
7. Shipping Fees
Original shipping charges are generally non-refundable.
Exceptions may apply when the refund is required due to an error on our part or where otherwise required by applicable law.
8. Order Cancellation Requests
If you would like to cancel your order, please contact us as soon as possible:
We will review cancellation requests based on the current processing status of your order.
Once an order has entered fulfillment or has already been shipped, cancellation may no longer be available.
9. Contact Information
For questions regarding returns, refunds, cancellations, or any order-related concerns, please contact us:
Customer Service Email: service@alurexco.com
Business Phone: +86 (22) 8651 3824
Legal Company Name: Tianjin Xujie Technology Co., Ltd.
Business Address: Room 605-F03, Block B, Yintai Building, No.46 Xianyang North Road, Xiyuzhuang Subdistrict, Hongqiao District, Tianjin, China
alurexco is operated by Tianjin Xujie Technology Co., Ltd.