Shipping Policy
Effective Date: October 6, 2026
At alurexco, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains the available shipping options, estimated delivery times, and related conditions for orders placed through our website.
Please review the information below before completing your purchase.
1. Shipping Destination
alurexco currently ships orders to customers located in the United States.
Customers are responsible for providing complete and accurate shipping information during checkout. Please ensure that your name, delivery address, and contact details are correct before submitting your order.
2. Shipping Methods and Costs
For orders shipped within the United States, the following shipping options apply:
Orders of $39.00 or more:
Free Standard Shipping
Orders under $39.00:
Standard Shipping — $2.99
The available shipping method and applicable shipping fees will be displayed during checkout before you complete your purchase.
3. Estimated Delivery Time
Standard shipping orders are estimated to arrive within:
10–20 business days
Delivery timeframes are estimates only and begin after the order has been processed and shipped.
Actual delivery times may vary depending on factors including carrier operations, weather conditions, holidays, transportation delays, or other circumstances outside our reasonable control.
4. Order Processing
After an order is submitted, we will review and prepare the items for shipment.
Once your order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.
If you need to request an order update or cancellation, please contact our customer service team as soon as possible:
We will review your request based on the current status of your order.
5. Shipping Confirmation and Tracking
Once your order has been shipped, tracking information will be provided when available.
Please note that tracking updates may not appear immediately after shipment, as carriers may require additional processing time before the tracking information becomes active.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.
If you notice an error in your shipping address, please contact us immediately.
We will make reasonable efforts to assist before the order is shipped. However, we cannot guarantee that address changes can be completed after the order has entered fulfillment or transit.
Additional costs caused by incorrect or incomplete shipping information may be the responsibility of the customer where permitted by applicable law.
7. Delayed Shipments
While we work to ensure timely delivery, some shipments may experience delays due to circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team:
Please provide your order number and relevant details so we can review your shipment information and assist you.
8. Lost or Missing Packages
If your tracking information shows unusual delivery activity, or your package has not arrived within the expected timeframe, please contact us.
Our customer service team will review the available shipment details and provide assistance based on the situation.
9. Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Order number;
- Description of the issue;
- Photos of the package and affected product when applicable.
We will review the information provided and assist with the appropriate next steps.
10. Undeliverable or Returned Packages
If a package cannot be delivered due to incorrect address information, incomplete delivery details, refusal of delivery, or repeated unsuccessful delivery attempts caused by the recipient, additional shipping or return costs may apply where permitted by applicable law.
11. Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Customer Service Email: service@alurexco.com
Business Phone: +86 (22) 8651 3824
Legal Company Name: Tianjin Xujie Technology Co., Ltd.
Business Address: Room 605-F03, Block B, Yintai Building, No.46 Xianyang North Road, Xiyuzhuang Subdistrict, Hongqiao District, Tianjin, China
alurexco is operated by Tianjin Xujie Technology Co., Ltd.